Shipping and Returns
$19 FLAT-RATE SHIPPING 1-5 Day Delivery (For All Premium, Quick-Frozen Seafood)
Alaska and Hawaii are not included in our Flat-rate program because shipping to those two states is typically more than twice the cost. HOWEVER, we will happily extend our special FedEx-contracted Air rates for shipments to these two states. Our 2-Day rate is considerably less than FedEx's "Ground" rate to these two states.
We use leak-proof cooler boxes and PLENTY of dry ice to assure that your product arrives at your door in in premium condition, ready to prepare and eat! The dry ice in our cooler boxes is Minus 109 Degrees Fahrenheit so please use gloves to avoid burning your fingers while removing the dry ice from the box when it arrives.
Most products sold are individually quick frozen (IQF). All IQF products qualify for our $19 Flat-rate shipping program. However, all fresh products must be shipped via overnight air in order to guarantee absolute freshness to your door.
FEDEX GROUND/HOME DAYS-IN-TRANSIT MAP
1 DAY DELIVERY, INCLUDING SATURDAY (no surcharge). Pacific Northwest: Washington State, Northern Idaho and most of Oregon.
2 DAYS DELIVERY, INCLUDING SATURDAY (no surcharge). Almost all of California, Northern Nevada, Southern Idaho, Western Wyoming, Most of Utah, and the Southeast and Southwest corners of Oregon.
3 DAYS DELIVERY, INCLUDING SATURDAY (no surcharge). Southern tip of California, South Nevada, all of Arizona, the western parts of the Dakotas and Nebraska, the western tip of Texas, and most of New Mexico, Colorado, Wyoming and Montana. (Note: Alaska is also included in this transit time slot, but it is typically less expensive to ship by 2-Day Air.)
4 DAYS DELIVERY, INCLUDING SATURDAY (no surcharge). The midwest states as far east as West Virginia and the southern states as far east as Tennessee.
5 DAYS DELIVERY, INCLUDING SATURDAY (no surcharge). Eastern seaboard states plus most of Pennsylvania, and Alabama.
HAWAII. While FedEx does offer "Ground" shipping to Hawaii, 2-Day Air is less expensive.
* Flat-rate shipping is $19 regardless of weight (Continental USA).
* Sundays and Mondays are excluded from day counts for Home Delivery. Saturdays and Sundays are excluded from day counts for Commercial Delivery.
* Transit times are very accurate, but do not account for FedEx delays from severe weather or other unforeseen conditions.* PLEASE CALL US AT 425-533-5081 or email us at email@example.com with any questions.
TRANSIT TIME ISSUES
Both FedEx and UPS provide exact transit times to us so that we can inform our customers about when their orders will arrive. Our website does a pretty good job of estimating this arrival date, but sometimes shipments must be slightly delayed in order to guarantee freshness of a particular product. Our goal is to get the product to you as fast as possible --- using the fewest possible days in ground transit.
We use plenty of dry ice with our shipments to guarantee product quality, but we want to avoid weekend-long layovers if possible. In that light, in order to get a package to our customer on on or before Saturday, the following is our "rule of thumb" when determining "last possible ship days" during a normal week (without holidays), shipping to a residential address. (Commercial customers, please call us at 425-533-5081 for more details.)
Must ship on a Monday: All eastern Seaboard states plus the far southern tip of Texas and the eastern tip of West Virginia.
Must ship by Tuesday: Midwest and Mid-South states including the northern tips of Alabama and Georgia, the western tip of Virginia, and western portions of Pennsylvania and New York
Must ship by Wednesday: Southern California and all western states including the western parts of New Mexico, Nebraska, South Dakota, North Dakota and the western tip of Texas.
Must ship by Thursday: Northern California, Northwest Nevada, Southwest Idaho and the Southeast and Southwest corners Oregon.
Must ship by Friday: Pacific Northwest: Washington State, Northern Idaho and most of Oregon.
Changing the arrival date is simple. Just open the calendar, select a date and click "Apply Arrival Date." That's it!
SHIPPING FRESH or LIVE SEAFOOD
For all fresh product, we ship straight to your door via FedEx overnight Air. We use leak-proof cooler boxes and plenty of gel ice to assure that your premium seafood stays super cold (but not frozen) until it reaches your kitchen!
INSURANCE and LIABILITY
However, we package all of our shipments with extra refrigerant to allow for a up to two additional days in transit without any affect of the inside temperature of our packages. While extreme delivery delays (beyond two additional working days) almost never happens, we cannot guarantee product freshness beyond that point.
All FedEx or UPS "Air" shipments (1, 2 or 3-Day Air) can be insured for a nominal cost. As of November, 2009, this cost is calculated as 65 cents per $100 of declared value. However, this does not cover product losses in the event of a delivery delay caused by a natural disaster such as a severe weather storm, earthquake, hurricane, wind storm, tornado, flood or other severe weather system. FedEx has other exclusions as well which you can read about on the FedEx terms page.
SeattleSeafoods.com and Ono Fish Company will accept limited liability to replace any spoiled goods only in the event that our shipping department fails to include enough refrigerant to keep the product cold and fresh for two full calendar days beyond the scheduled arrival date as indicated on your receipt or as provided in an email to you. If a shipment is covered by FedEx insurance, and there is a partial or total loss, SeattleSeafoods.com will work with you quickly and effectively to replace product as required.
DELIVERY WITHOUT SIGNATURE
Package "arrival date" is to the destination Country’s port terminal nearest the recipient address - and the contents are guaranteed to be premium quality, fresh or frozen, upon arrival to that port terminal. Actual arrival date to recipient address should be the same day, but actual delivery date could be later due to unknown customs processes and possible delays or customs, rules and/or policies of a particular country. The customer bears the full risk of possible non-delivery and/or spoilage that results from either delay or non delivery. While delays like this are very unusual according to FedEx, SeattleSeafoods.com cannot guarantee exact delivery dates for international shipments and customer assumes full liability of loss due to spoilage in the event of any customs delays. Any International duty and/or taxes are the responsibility of the ordering party and/or recipient. If you need to make any changes to your order, please contact us by email 24 hours before the ship date of your order (7 days a week). Please see our shipping policy for more details.